Returns/Exchange

Returns & Exchange Policy

At NUVDESI, we are committed to delivering quality products. Please read our Returns & Exchange Policy carefully before placing your order.

Important Points

  • Returns will NOT be accepted for size issues, quality preferences, color variations, or personal preferences. Product measurements and descriptions are clearly mentioned on each product page. Please review them carefully before purchasing.

  • Replacement requests are accepted only after a successful product inspection.

  • An unboxing video is mandatory to initiate any replacement request. Requests without a clear and complete unboxing video may not be accepted.

Partial Prepaid Cash on Delivery (COD)

For Partial Prepaid Cash on Delivery (COD) orders, the nominal advance payment of ₹99 is non-refundable.

If the order is returned to origin (RTO) due to non-delivery, refusal, or failure to accept the shipment, the ₹99 advance amount will be retained as store credit and can be used towards a future purchase.

Replacement Policy

Our 3-Day Replacement Policy applies only in the following situations:

  • Wrong item received (must be supported by a complete unboxing video).

  • Damaged or defective item received (must be supported by a complete unboxing video).

Replacement requests must be raised within 3 days of delivery.

Replacement Eligibility

To qualify for a replacement, the product must:

  • Be unused, unworn, and unwashed.

  • Be returned with all original tags, packaging, and inserts.

  • Be in the same condition as received.

Replacement Will Not Be Accepted If

  • The product has been used, washed, altered, or damaged by the customer.

  • The product is returned without its original packaging, tags, or inserts.

  • The product is not in its original condition.

  • A valid unboxing video is not provided.

  • The request is made after the 3-day replacement period has expired.

Need Help?

For any replacement-related queries, please contact us:

Email: support@nuvdesi.com